Privacy Policy Old City Luxury Apartments

Last updated: April 26, 2026

Old City Luxury Apartments respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, advertisements, lead forms, WhatsApp inquiries, email, phone calls, and other communication channels.

This policy applies to inquiries about Old City Luxury Apartments, including luxury apartment rentals, property availability, real-estate inquiries, and requests for information about property sale opportunities.

1. Information we collect

We may collect the following information when you contact us, complete a form, submit a Meta/Facebook/Instagram lead form, send us a WhatsApp message, email us, call us, or use our website:

Full name
Email address
Phone number or WhatsApp number
Country or general location
Inquiry details
Requested dates or rental preferences
Property sale or acquisition inquiry details
Buyer, broker, representative, institution, or family-office inquiry information
Approximate acquisition-capacity information, if voluntarily submitted
Intended use of a property, if voluntarily submitted
Messages, questions, or other details you choose to provide
Website usage information, such as pages visited, referral source, browser type, device type, and similar technical information

We do not ask for sensitive personal information unless it is necessary for a specific request.

2. How we collect information

We may collect information through:

Website contact forms
Meta, Facebook, or Instagram lead forms
WhatsApp messages
Email communications
Phone calls
Direct messages on social media
Website analytics tools
Advertising and tracking tools, where enabled

When you submit information through a Meta/Facebook/Instagram lead form, your information is shared with us so we can respond to your inquiry.

3. How we use your information

We use your information to:

Respond to your inquiry
Send property information you requested
Follow up about apartment availability
Follow up about property sale or acquisition inquiries
Send videos, photos, location details, pricing, or property materials
Communicate by WhatsApp, phone, email, or other channels
Qualify serious property-sale inquiries
Coordinate with relevant representatives, advisors, or service providers when needed
Improve our website, advertising, and customer service
Maintain business records
Comply with legal, tax, regulatory, or security obligations

If you submit your WhatsApp number, you agree that we may contact you by WhatsApp about your inquiry.

4. Legal basis for using information

We use personal information when:

You have contacted us or submitted a form
It is necessary to respond to your inquiry
It is necessary for legitimate business purposes
It is necessary to prepare or perform a rental, sale, or property-related transaction
It is necessary to comply with legal obligations
You have given consent, where consent is required

5. Sharing information

We do not sell your personal information.

We may share information only when reasonably necessary, including with:

Website hosting providers
Email and communication providers
WhatsApp, Meta, Facebook, Instagram, or other platforms through which you contacted us
CRM, lead-management, or advertising-service providers
Professional advisors, such as lawyers, accountants, brokers, consultants, or transaction representatives
Property owners, managers, or staff involved in responding to your inquiry
Authorities or regulators if legally required

For property-sale inquiries, we may share relevant inquiry details with professional advisors or representatives involved in the transaction process, where appropriate.

6. Advertising and analytics

We may use online advertising and analytics tools, including Meta/Facebook/Instagram tools, to understand how people interact with our website and ads.

These tools may collect technical information such as device type, browser type, page visits, clicks, and similar activity. This helps us measure ad performance, improve our website, and respond to inquiries more effectively.

You can control certain advertising and cookie settings through your browser, device, or the privacy settings of the relevant platform.

7. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing rentals or sale inquiries, maintaining business records, and complying with legal obligations.

If your inquiry does not continue, we may still retain limited records for business, legal, security, or compliance reasons.

8. Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system, email, website, messaging platform, or electronic communication method is completely secure. Please do not send highly sensitive information unless it is necessary.

9. International users

Because inquiries may come from different countries, your information may be processed or stored in Israel or in other countries where our service providers operate.

By submitting information to us, you understand that your information may be transferred and processed outside your country of residence.

10. Your rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information, where legally possible
Ask us to stop contacting you
Withdraw consent where processing is based on consent

To make a privacy request, contact us using the details below.

11. Marketing and follow-up messages

If you contact us about a rental, property, or sale opportunity, we may follow up with you about that inquiry.

You can ask us to stop contacting you at any time by replying “stop,” “unsubscribe,” or by contacting us directly.

12. Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from children for rental or property-sale inquiries.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. Contact us

For privacy questions or requests, contact:

Old City Luxury Apartments
Jerusalem, Israel
Email: raphael@oldcityluxuryapartments.com
WhatsApp: +972587648636
Website: OldCityLuxuryApartments.com